Please contact our regional Customer Service teams during working hours: 9.00am – 17.00pm Monday – Thursday or 9.00 am – 16.00pm on Fridays.
Customer services will respond within 24 hours to acknowledge receipt of your complaint, gather any further information that is needed and if possible resolve the complaint.
If a complaint is made over a weekend, Customer Services will respond as soon as possible the next working day.
Scotland
[email protected]
Telephone: 0800 022 4026
Out of Hours: 0800 022 4026
North West
[email protected]
Telephone: 0161 905 1727
Out of Hours: 0800 587 4428
Eastern
[email protected]
Telephone: 0113 202 2222
Out of Hours: 0800 917 3051
East Anglia
[email protected]
Telephone: 01603 709 800 Norwich
Telephone: 01954 785 400 Cambridge
Out of Hours: 0800 1216 101
Midlands
[email protected]
Telephone: 0121 421 8300
Out of Hours: 0800 9173 053
South Wales & West
[email protected]
Telephone: 02920 614112
Out of Hours: 0800 030 47 33
London
[email protected]
Telephone: 020 8731 3800
Out of hours: 0800 030 4690
South West
[email protected]
Telephone: 0800 145 6065
Out of hours: 0800 145 6065
If the complaint cannot be resolved by the Customer Services Team member, it will be escalated to the Customer Service Manager or Head of Customer Service who will assign the relevant representative to resolve the issue or agree a resolution within five working days from this point.
